Select a 'Returns and Cancellations' sub category:
Return Policy
Cancel Your Order
Claims On Orders Not Received

In order to return merchandise, you must write to customer service by email for a returm confirmation (RC) number.
You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 25% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare,Haircare and Candles items due to health reasons. Please make your selections carefully. And remember to buy with confidence since we only sell 100% Original products. Kock outs have no room on our website.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.
* RC number
* Full name and address
* Phone number
* E-mail address
* Packing slip
* Original Order Confirmation Number
* Your reason for returning the merchandise

Please return the merchandise to:

PerfumesGalaxy.com
RETURNS DEPARTMENT
104 Parkway Drive South
Hauppauge, NY 11788 USA

All returns must be shipped back to PerfumesGalaxy.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by PerfumesGalaxy.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 15 business days to process your return or exchange.
If your package is returned to PerfumesGalaxy.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative. Also as a cost reduction factor most of our transaction inquiries are performed by email.
Contact us at:
info@Perfumesgalaxy.com
Monday-Friday: 9:00am-5:00pm Eastern Time.

You must notify us within 15 days from the date of your order if you did not receive it.